At CURREN Watches Nigeria, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy is designed to make the process as simple and straightforward as possible.

1. Returns

Eligibility for Returns:

  • Items must be returned within 3 days of the purchase date.
  • Items must be in their original condition, unused, and in the original packaging with all tags attached.
  • Proof of purchase is required.

Non-Returnable Items:

  • Items marked as final sale
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

How to Return an Item:

  • Contact our customer service team at suppoer@currennigeria.com to initiate the return process.
  • Provide your order number and the reason for the return.
  • Our team will provide you with a return authorization and instructions for sending the item back to us.
  • You are responsible for the shipping costs associated with returning the item, unless the return is due to a defect or error on our part.

2. Refunds

Processing Refunds:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at support@currennigeria.com.

3. Exchanges

Exchanging Items:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at exchanges@currennigeria.com.
  • Provide your order number and details about the defect or damage, and our team will assist you with the exchange process.

4. Shipping Returns

Return Address: To return your product, once you have spoken to our customer care, you would be given an address to mail your product to.

Shipping Costs:

  • You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to a defect or error on our part.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

For any questions related to our Refund and Returns Policy, please contact us at:

Email: support@currenwatches.com.ng Phone: +2349026262314

Thank you for shopping with CURREN Watches Nigeria. We are committed to providing you with the best products and customer service.